* How are the papers posted?

With the change in the range of stock we have had to review packaging.  Papers will not be folded but rolled or laid flat using appropriate cardboard or similar packaging.  All care is taken to ensure that your beautiful papers arrive safely and undamaged.

We endeavour to dispatch orders within three days.

* Do you accept overseas orders?

Yes – we send all products all over the world.
For currency conversion please use this link: Currency Converter or choose your currency at the top of this page.

* How much is postage?

The following applies to orders within Australia ONLY:

Postage costs are now determined by weight & destination using a direct AustPost data link – shipping estimates can be obtained at any time via the shop cart. We have capped the regular post rate at $12.95. If the flat rate is cheaper than the Austpost rate you can select this option.

Postage for International sales is based on weight and destination – postage will be calculated as you check out. If you receive a message “The shipping rate cannot be determined at this time” or if adjustments need to be made we will contact you prior to processing your order.

* Insurance policy

All international orders over $100AUD will require insurance and tracking. This will be addento the freight cost.
Insurance is available for all other orders as requested.

* Refunds and Exchange policy

If the product you ordered is damaged or incorrect (not what you ordered) then simply return your purchase within 14 days for a refund or exchange.

You will need to return damaged papers to us for assessment.
We are sorry we cannot refund freight charges on delivery and return of goods.

We do not refund or exchange for wrong choices.